Returns & Exchanges

At BravEdge®️, we are committed to providing our customers with high-quality products and exceptional service. We understand that, occasionally, issues may arise with your knives due to manufacturing defects or environmental factors. To ensure your satisfaction, we have established the following exchange policy.

Quality Assurance and Exchange Eligibility

If you receive a knife that exhibits signs of rust or other quality-related issues, we will gladly send you a replacement of the same model at no additional cost. Our quality assurance team thoroughly inspects each product before it is shipped, but we recognize that unforeseen circumstances can lead to product defects. In such cases, please notify us within 30 days of receiving your order, providing details of the issue along with photographic evidence to expedite the exchange process.

Out-of-Stock Items

In the event that the knife you wish to exchange is sold out, we will contact you to discuss alternative options. With your consent, we can send you a knife of equal value from our collection. Our goal is to ensure you receive a product that meets your expectations and needs. We will do our best to accommodate your preferences and ensure a smooth exchange experience.

Limitations on Exchanges

It is important to note that our exchange policy only covers issues related to manufacturing defects or environmental impact. If a knife is damaged due to misuse, intentional destruction, or violence, we regret to inform you that we will not be able to provide a replacement. We encourage all customers to handle their knives with care, following the provided guidelines for proper use and maintenance to avoid damage.

How to Initiate an Exchange

To initiate an exchange, please contact our customer service team via email or through our website's contact form. Include your order number, a brief description of the issue, and any supporting photographs. Our dedicated team will review your request and guide you through the necessary steps to complete the exchange process efficiently.

Customer Satisfaction Guarantee

At BravEdge®️, your satisfaction is our top priority. We strive to provide the highest quality products and exceptional customer service. If you have any questions or concerns regarding our exchange policy, please do not hesitate to reach out to us. Our customer support team is available to assist you with any inquiries you may have.

Thank you for choosing BravEdge®️. We value your business and look forward to serving you!